CUSTOMER SERVICE MATTERS
In
October of 2002 a Megateeth customer was interviewed by the London Sunday
Times. He singled out Megateeth Fossils as having provided excellent
customer service.
Edition 7GV SUN 20 OCT 2002, Page Culture 53Jaws of prehistory;My best
buy;Interview;SteveBritton;DoorsJAMES KNIGHTFEATURES
Steve Britton, 39, a fossil
collector from Devon, explains to JamesKnight how the web feeds his
passion for sharks' teeth millions of years old 'When visiting local
fossil shops, I started to notice huge sharks' teeth - then I spotted
the huge price tag. Theybelonged to a creature called a megalodon, a
giant shark that livedabout 30m years ago, grew to 65ft and weighed
11 tons. You could havefitted a man with a child on his shoulders between
the fully openjaws. The shops wanted about Pounds 160 a tooth: online,teeth
were a third of the price. One store in the United Statessuggested that
I look on Ebay, and I was surprised by the number ofpeople who were
trading fossils. I spend Pounds 20-Pounds 50 on a tooth, and have 20
of them. I use PayPal for international orders - a secure way of using
a credit card online. It makes life so much easier, and the bank doesn't
seem to impose any conversion charges on payments.
The
service from these guys in the States is second to none. On one occasion
I bought two teeth from www. megateeth.com.They didn't turn up, so my
contact offered to wait a week and send two better replacements. If
the originals turned up and I didn'twant them, he would pay for the
carriage back to the States, or I could purchase them then.
We could learn lessons about service fromour cousins across the water.
Normally, I pay between Pounds 3 and Pounds 8 per tooth forshipping.
A couple of times it was about Pounds 13, but in bothcases, the sites
acknowledged that they had overcharged.I also look for fossils on local
beaches. Lyme Regis, one of themost famous places for fossils in this
country, is only 15 miles fromwhere I live. My biggest find is a section
of an ichthyosaur - awater-dwelling dinosaur, 180 million years old
– that I found atCharmouth last September. That was valued at
about Pounds 1,000 - notbad for a morning's work.' Send your online
shopping experiences, whether good or bad, toopendoors@sunday-times.co.uk
“Jaws of Prehistory; My best buy” Interview: Steve Britton;
By JAMES KNIGHTLondon Sunday Times Edition 7GV SUN 20 OCT 2002, Page
Culture 53
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